Frequently Asked Questions

Security charges for a rental differ from supplier to supplier and country to country. Generally, you are informed about your security deposit or charges at the time of booking under the “rate details” link for each car and this information is also included in your rental documentation.

During the time of vehicle collection, you must have your rental voucher, valid driving license and a credit card in the driver’s name. Also, it is advisable that you do carry other means of identifications like Passport. For any other information as to what might be required at the time of rental, please refer to the terms and conditions of the supplier, sent along with your confirmation voucher. You can anytime get in touch with our support team via call or email.

We have tie-ups with top car rental suppliers, thus we are able to provide discounted rates and deals. We not only let you save around 50% against the usual retail tariff, but also guarantee reservation against a minimal deposit payment.

You can view your quote and convert it into a booking online by logging onto www.bookrentalcarz.com through the query link sent to you and simply click the ‘Book Now’ button. Alternatively, You can anytime get in touch with our support team via call or email.

You can amend your booking online using our “Manage Booking” section. Simply login, using your VIP Cars reservation number and email ID and make the changes you want to, for your booking. This is the quickest and easiest way to make changes to your booking. We’ll get your request and the same shall be processed as soon as possible.

Rental inclusions vary from supplier to supplier and country to country, but generally a car rental will include services like collision damage waiver, airport & location fee, theft protection, local taxes and unlimited mileage. The inclusions are also displayed before booking a rental and can be seen by hovering your mouse pointer on the Price of the car in the car search results. You may also refer to the “Rate Details” link in the car search result page or if you have already made a booking with us, please refer to your confirmation voucher.

The information of a supplier is mentioned on the car rental confirmation voucher. The voucher also states information regarding pick up location, time and date of your rental. In case you are still not able to reach the supplier or locate the office, you can anytime get in touch with our support team via call or email.

In order to get in touch with us, you can email us at support@bookrentalcarz.com or call us at any of the given numbers on the website.

You will need a valid credit card in the lead driver’s name, as most rental companies require this for the security deposit.

Upon reserving a car from BOOKrentalcarz.com, you would be required to pay a small amount of the total payment amount at our website,while the rest of the payment is to be made at the rental desk ,when you present your voucher to collect your booked car.